Customer Service

We're here to help

 

 
A) Help BEFORE you book

For help with:

  • Availability
  • Reservations
  • Making a booking
  • Payment options

» Check the FAQs or Help section after clicking "Book Now" in the search results.

» Visit the Customer Service Area

» Or email customer service

B) Help AFTER you've booked

For quickest assistance with:

  • Bookings
  • Modifying a reservation
  • Refunds & Cancellations

Contact the booking partner directly. Details will be in the confirmation email you received.

C) Contact us

Email customer service

GetSatisfaction Customer Service

Phone (Australia)
+61 2 8064 2695

Tollfree (USA)
+1 866 581 2695

Twitter: @cheapesthotels

CEO's Twitter: @tommydavid_CHG

 
 
 

Why Book With Us?

Cheap Hotels Group Support Image
Our Service

We're based in Sydney, Australia, with support offered 24/7 online.
Cheap Hotels Group Customer Service Centre

Cheap Hotels Group employs the highest levels of credit card security
Your Security

Cheap Hotels Group keeps the highest privacy and payment security standards, so your details are safe.
Safe Payment and Privacy info

Cheap Hotels Group is a proud AFTA member
Accredited Provider

Cheap Hotels Group is part of Fathom Travel, an allied Australian member of the AFTA.
Travel safe with Fathom Travel